Delivery Jedi


At Jvion, our results-driven and innovative team uses data to change the way we look at and deliver healthcare. We are a clinical algorithms company. Our model leverages advanced statistics and machine intelligence to predict events that happen within a hospital. To learn more about what we do click here.

Client Support Manager

Job Code # JV-201505-1

Job Description:
Reporting to the Vice President of Client Services, the Client Support Manager is a client-facing role that will provide subject matter expertise and support to Jvion clients for highly complex solutions. This position will work closely with the sales, operations, and the information technology teams, as well as existing and prospective clients. This position will be responsible for various areas of customer service including the review and scoping of projects, workflows, standard and custom client requests, and on-boarding solutions. The successful candidate will provide detailed insight to Jvion staff regarding all external client related requests. The Client Support Manager will be required to attend all customer related meetings and provide direct insight on task statuses and completion dates to Jvion customers.

Location:
Atlanta, GA

Experience and Requirements:

  • At least five years experience interacting with healthcare professionals either in a client training, account management, or sales role
  • Experience working in the healthcare industry a plus
  • Excellent knowledge of customer business needs and workflows
  • Excellent listening and communication skills and ability to create and develop relationships
  • Continuous self-learner who keeps abreast of market developments, content and technology
  • Self-motivated and able to work well with Jvion team members and client representatives

Responsibilities:

  • Lead assigned new and add-on client implementations for Jvion clients
  • Document projects and solutions needed to implement new customers and provide detailed analysis of all customer requests
  • Work with Jvion sales and operations to ensure that client needs are met based on set expectations; work closely with the Jvion team to identify methods for strengthening client communication
  • Remain constantly alert to opportunities to develop, improve, and maintain client relationships
  • Apply critical and strategic thinking while developing solution alternatives that achieve the value expectations of the client
  • Develop relationships with clients by understanding the customers' business strategies and providing them with solutions using the Jvion technology that meets their needs
  • Communicate on a regular basis with all designated clients; become their first point contact, escalation, and incident management
  • Maintain client history databases and other pertinent documentation to monitor overall account activity
  • Travel Requirements: Up to 50%

Education

  • Undergraduate degree required

›› Apply Now


Client Support Specialist

Job Code # JV-201505-2

Job Description:
Reporting to the Client Support Manager, the Client Support Specialist is a client facing role that will provide subject matter expertise and support to Jvion clients for highly complex solutions. Through a combination of market knowledge, product knowledge and client-management skills, the Client Support Specialist partners with the Client Support Manager to assist in identifying and solving specific client needs. This position will interact with the Jvion sales, operations, and the information technology teams. This position will support various areas of customer service including the design and scoping of projects, workflows, and standard and custom client requests. The successful candidate will provide detailed insight to the Client Support Manager regarding all external client related requests. The Client Support Specialist will be required to attend customer related meetings as needed and provide direct insight on task statuses and completion dates to the Client Support Manager and Jvion customers.

Location:
Atlanta, GA

Experience and Requirements:

  • At least two years experience interacting with healthcare professionals either in a client training, account management or sales support role
  • Experience working in the healthcare industry a plus
  • Excellent knowledge of customer business needs and workflows
  • Excellent listening and communication skills and ability to create and develop relationships
  • Continuous self-learner who keeps abreast of market developments, content, and technology
  • Self -motivated and able to work well with Jvion team members and client representatives

Responsibilities:

  • Assist with assigned new and add-on client implementations for Jvion clients
  • Prepare projects and solution documentation needed to implement customer requests
  • Interact with Jvion sales and operations to ensure that client needs are met based on set expectations; work closely with the Jvion team to identify methods for strengthening client communication
  • Remain constantly alert to opportunities to develop, improve, and maintain client relationships

  • Maintain relationships with clients by understanding their business strategies; assist in the identification and development of solutions using the Jvion technology that meets their needs
  • Apply critical and strategic thinking while developing solution alternatives that achieve the value expectations of the client
  • Communicate on a regular basis with the Client Support Manager and designated client representatives; together with the Client Support Manager, become the client's first point contact, escalation, and incident management
  • Maintain client history databases and other pertinent documentation to monitor overall account activity
  • Travel Requirements: less than 25%

Education

  • Undergraduate degree required

›› Apply Now


* We rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Jvion is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.